Blue Tongue Solar
1300 971 780
warren@bluetonguesolar.com
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The Solar Process

Going Solar with your Blue Tongue Solar System

After you purchase a Blue Tongue Solar system you may be wondering what happens now.

Before Installation

You will receive our invoice showing the full value of the system less the eligible rebate amount.
The initial deposit will secure your order and thebalance is due prior to delivery of the equipment, which is usually on the day of installation.

The Installation component is not payable until after completion.

If you wish to use the Government rebate up front to help pay for the system, the paperwork must be signed and posted back with the deposit or first system payment for stock. After we receive your deposit your order is scheduled for installation. Paying the deposit is the only way to lock in your quoted price.

Payment Terms:

If paying on the day of delivery we can only accept a direct bank transfer, credit card or cash

Delivery

Once an installation window has been set the panels are ordered and the installation date confirmed.
You will be contacted by the installers prior to the install day to confirm a specific day and time.

During Installation

You will be contacted by the installers prior to the install day to confirm a specific day and time.

On average a 10 kW installation takes 8 hours.
Installers working on a two men team can do two 4kw installations a day.

There is no need for you to be present during the whole installation procedure but it is necessary to be there when they arrive and if possible at completion.

After Installation

Once your PV system has been installed it should not be turned on until it has been inspected and the CES has been signed off.

Inspection and CES

In order to ensure all standards and regulations have been met your newly installed PV system needs to be inspected by an independent inspector.

This is booked by the installing company and an inspection will usually be done within 1-3 weeks after the booking.

The inspector signs off the Certificate of Electrical Safety and sends this to the installer.
In some cases, the inspector can also leave the system turned on.

You are now producing power your own power.  The power produced will first be used on the premesis, with any excess  being fed back into the grid for which you will receive credits depending on what feed-in tariff agreement you have with your electricity retailer.  

If for some reason all regulations have not been met and the inspector does not sign off on the CES, the
installers are notified directly and will return to rectify any issues.

Meter Change Over

Once the CES has been received by the installers they will send it along with an ‘Electrical Works Request’
(EWR) and a PV Generator Connection Form (PVGC) to your power retailer. This is simply a form to let them know solar power has been installed and they can install a new ‘Smart Meter’ or configure your existing one if required.

This process can take between 2-6 weeks depending on your electricity distributor.

It is up to you to ensure you contact your retailer and ensure you have a feed-in tariff agreement in place.

Also check their terms for claiming back any credit amount after 12 months.

Home Insurance Note

Solar Power Systems are considered as part of the construction of your house and the addition of a PV system means you may be under insured.  Contact your insurance company to increase your coverage.

System monitoring

Your new system is designed and aligned for a high-year round average production.
The estimates on production take into account high and low sunlight availability and null periods when the system shuts off due to cloud cover or mains power outage.

Now sit back relax and look forward to your next power bill.

How to tell if your solar is working properly

  1. If the red light is not on - your system is working and in 99% of cases its working to design efficiency
  2. Solar Contribution. This appears on your Bill and refers to only the amount that has been exported to the grid and does not take into account the power used on site.
  3. System restarts on sunny days.    This is due to the voltage set too high at your street transformer. This should be taken up with your Distrubutor (eg Origin, Jemena, Ausnet services,City Power). Overvoltage just turns off your inverter, but it can cause long term damage to your appliances. Your power distributor will log the site for a week then turn down the voltage on request.
  4. Best inverter readings.   instant and daily readings do not build up a clear picture, the best reading is the longest one, so record the largest number - total production and divide by the number of days since installation.
  5. Send blue tongue your data and we will be happy to look into it if you provide all the following information:                                       info@bluetonguesolar.com
    1. Date the system was turned on.
    2. Size of system, and the direction the panels are facing.
    3. Total production figure from the inverter
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